Frequently Asked Questions

1.   Are your installation specialists certified?
2.   What is Glass Express?
3.   Is there a warranty or guarantee on your services?
4.   Can Streamline Glass provide services to meet my demanding schedule?
5.   What are the advantages of comprehensive insurance coverage?
6.   After you have completed my work, can I drive my car right away?
7.   Will Streamline Coquitlam Auto Glass vacuum up the broken glass?
8.   What areas do you cover for your mobile service?
9.   Does Streamline Coquitlam Auto Glass work with my insurance company to process my claim?

1.  Are your installation specialists certified?

All of our technicians are Gold Seal Certified by the 'Industry Training Authority' and practice the most up to date installation methods using OEM approved parts and materials.

2.   What is Glass Express?

Glass Express is a program created by ICBC for accredited Auto Glass Shops such as Streamline who are held to a higher standard. You don't need to phone ICBC or go to a claim centre first. Streamline meets industry-leading standards for quality work and customer service. Trained technicians will ensure your auto glass is safely repaired or replaced.

As a trusted business partner with ICBC, we have access to an online glass claims initiating program which allows us to create a glass claim for the customer, repair your vehicle safely and invoice the insurance company directly.

3.   Is there a warranty or guarantee on your services?

Surrey Auto Glass is so confident in the quality of our work that we offer the best warranty in windshield replacement. This warranty covers water leaks, air noises, manufacturer defects, molding retention and one year in shop free chip repair. Our warranty is valid for as long as you own the vehicle.

4.   Can Streamline Coquitlam Auto Glass provide services to meet my demanding schedule?

Absolutely. We know your schedule can get hectic, so we offer mobile service, sending an installation specialist to your vehicle.

5.   What are the advantages of comprehensive insurance coverage?

Comprehensive insurance coverage

Comprehensive coverage protects your vehicle against a number of losses. As well as paying for repairs or a replacement windshield, it covers you if the vehicle is lost or damaged by any of the following:

• missiles and falling or flying objects, including rock or gravel damage to your windshield
• weather — lightning, windstorm, hail, rising water
• theft, vandalism and malicious mischief
• the stranding, sinking, burning, derailment, upset or collision of a conveyance transporting the vehicle on land or water
• fire
• earthquake
• civil commotion or riots
• impact with a domestic or wild animal

Comprehensive coverage can save you money

• For windshield damage caused by flying objects such as rocks or gravel, you pay a $200 deductible (if you buy Comprehensive coverage with the minimum $300 deductible).
• Any claims you make on your Comprehensive coverage will not affect your position on the Claim-rated scale

Comprehensive does not cover you for the following

• contents of any vehicle other than some contents of a motor home
• any part of the vehicle as a result of mechanical breakdown
• rust, corrosion, wear and tear
• freezing
• tires (unless stolen or if the damage is a result of one of the losses listed above)
• explosion within the combustion chamber (unless the damage is caused by one of the losses listed above)
   

6.   After you have completed my work, can I drive my car right away?

We can use the fastest curing O.E.M. approved adhesives in the industry. With a 'safe drive-away time' as little as one hour, we'll have your glass repairs completed and have you on you way in no time.

7.   Will Streamline Glass vacuum up the broken glass?

Absolutely, it is our standard practice to vacuum every vehicle we service, front to back.

Currently we cover Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Pitt Meadows, Burnaby, Surrey, Langley, Vancouver, New Westminster and Richmond for our mobile service.

9.   Does Streamline Coquitlam Auto Glass work with my insurance company to process my claim?

We definitely can. We recommend all customers to call us first so that we can guide you through the process and save you money on your repair.

List of ICBC Claim Centers (Drive through service. No need to call. No appointment necessary)

Burnaby Claim Centre
4399 Wayburne Drive
Burnaby, BC Operational Hours: Mon - Tues 7am - 7:30pm / Wed - Thurs 7am - 5:30pm / Fri 7am - 4:30pm

Coquitlam Claim Centre
100 Blue Mountain Street
Coquitlam, BC Operational Hours: Mon - Tues 7am - 7:30pm / Wed - Thurs 7am - 5:30pm / Fri 7am - 4:30pm

Langley Claim Centre
6000 Production Way
Langley, BC Operational Hours: Mon - Tues 7am - 7:30pm / Wed - Thurs 7am - 5:30pm / Fri 7am - 4:30pm

Maple Ridge Claim Centre
22811 Dewdney Trunk Road
Maple Ridge, BC Operational Hours: Hours: Monday-Thursday 7:00am-5:30pm / Friday 7:00am-4:30pm

New Westminster Claim Centre
1320 Third Avenue
New Westminster, BC Operational Hours: Monday - Thursday 7am - 5:30pm; Friday 7am - 4:30pm

Newton (Surrey) Claim Centre
13665 68 Avenue
Surrey, BC Operational Hours: Mon - Tues 7am - 7:30pm / Wed - Thurs 7am - 5:30pm / Fri 7am - 4:30pm

Surrey (Guildford) Claim Centre
10262 - 152A Street
Surrey, BC Operational Hours: Mon - Tues 7am - 7:30pm / Wed - Thurs 7am - 5:30pm / Fri 7am - 4:30pm

Vancouver (Kingsway) Claim Centre
999 Kingsway
Vancouver, BC Operational Hours: Mon - Tues 7am - 7:30pm / Wed - Thurs 7am - 5:30pm / Fri 7am - 4:30pm

If you were not able to find an answer to your question in the FAQ list, please contact us directly. We want to ensure that you have a comprehensive understanding of our quality service.